I led the 0→1 design of MyGCPay, a pay transparency platform for Public Procurement Canada. This 2-year effort involved designing and scaling an ecosystem of B2B dashboards and agentic tools to integrate with legacy data and systems.

The platform rolled out to 300,000 employees, reduced service bottlenecks by 15%, improved case processing by 53%, and received national news coverage.

I led the end-to-end research, information architecture, and systems design to personalize online shopping and establish CMS foundation for product catalog integration across Sobeys and 5 subsidiary grocery retailers.

This 1-year effort contributed to an estimated 23% revenue uplift the following year.

For Sobeys, IBM developed a companion shopping list feature for customers to save products and plan visits to their local store. I contributed to the 0→1 conceptualization and design.

This companion serves as an interim solution to track digital-to-cart conversions while Sobeys works to implement native checkout functionality.

As part of a partnership between IBM and Nova Scotia Health, I led UX strategy workshops for a 6-week initiative to conceptualize two AI-powered MVPs using Watsonx AI Studio (SaaS).

One MVP—a policy search tool—was projected to save over 100,000 administrative hours annually, a 31% reduction for nurses and other healthcare professionals.

*This project is under NDA—reach out for more details.