AI & UX

Product

Designer

Hi, I'm Carolyn Ly. I have 5+ years of experience working with Fortune 500 enterprises to help streamline user workflows, technology, and data within B2B & B2C contexts.

Previously at
IBM Canada
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What I do
Product Design
HCI Research
Based in
Toronto
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Selected

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Payroll Ecosystem Redesign

Stabilizing the backlog of pay-related issues for federal employees
Role:
Product Design Lead
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Payroll Ecosystem Redesign

Grocery Website Redesign

Facilitating omni-channel grocery shopping experiences
Role:
Design & Research Lead (Merchandising Stream)
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Grocery Website Redesign

AI Innovation for Healthcare

Proof-of-concept: Reimagining healthcare workflows using generative AI
Role:
AI Experience Strategist
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AI Innovation for Healthcare

About

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– After work hours, I like to make music, paint, and collect antiques.

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I have 5+ years of professional industry experience. I also publish research on the side.

IBM, Product Designer

Jul 2019 - Present

I consult with enterprise-level companies to conceptualize, design, and deliver digital solutions ranging in scale ($100k - $3M). I work within cross-functional teams within complex environments across various industries—including retail, financial services, public services, and healthcare, etc.

University of Toronto, HCI Researcher

Oct 2022 - Present

I draw from HCI and CSCW scholarship to conduct research related to socio-technical practices that support equitable endeavours of marginalized individuals and communities. I contribute to publications and have recently presented at the Northeast HCI Conference at Carnegie Mellon (May 2024).

IBM, Associate Data Scientist

Sep 2018 - Jul 2019

With basic proficiency in SQL and Python, my responsibilities included cleaning and restructuring data, building data pipelines across various systems and databanks, and feature engineering to deliver data science solutions to clients in financial services and transportation.

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– I use my people-first approach and technical knowledge to foster collaborations.

I design with purpose by translating data into human-centred experiences.

UX Design For AI & Data

User Research

Information Architecture

User journey mapping

Service Design

Design Thinking Workshops

Agile Methodology